Author: Isaiah

Taking responsibility for something is less like tipping over the first of many dominoes and more like poker: constantly pricing and re-pricing risk. If you

“Lead, follow, or get out of the way” is the catchphrase for the main character in Idiocracy, who goes from “getting out of the way”

There are two kinds of music: Music played for the benefit of the player. “I made this. It’s amazing.” Music played for the benefit of

When making a list of options to choose from, don’t forget these ones: Find more options Find someone who can see more options Trigger the

Cadence allows people to walk beside you. Cadence is the alternative to control: the more people you add, the better you need to be at

“I thought I was clear” is something an authority figure will say pretty frequently. What I’ve noticed is that usually the leader/parent is clear on

As soon as you suspect that you didn’t make what you have for the person you’re talking to, you need to let them know. Based

This week I was coaching “brain science of dropping guard: acing your toughest customer service conversations” in a workshop at a fancy golf resort, working

It’s not the exact phrasing (“my pleasure,” “delighted to serve”). It’s the intention, the tone, the eye contact, the caring, the posture, the curiosity, the