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When making a list of options to choose from, don’t forget these ones: Find more options Find someone who can see more options Trigger the

Cadence allows people to walk beside you. Cadence is the alternative to control: the more people you add, the better you need to be at

“I thought I was clear” is something an authority figure will say pretty frequently. What I’ve noticed is that usually the leader/parent is clear on

As soon as you suspect that you didn’t make what you have for the person you’re talking to, you need to let them know. Based

This week I was coaching “brain science of dropping guard: acing your toughest customer service conversations” in a workshop at a fancy golf resort, working

It’s not the exact phrasing (“my pleasure,” “delighted to serve”). It’s the intention, the tone, the eye contact, the caring, the posture, the curiosity, the

What would Aristotle do? Listening precedes speaking in Aristotelian rhetoric. This week I asked a business to imagine that Aristotle was their CEO and what

An “open door policy” is an excuse to believe you’re listening well. Or keep believing you’re getting the truth. Leadership is active, not passive. The

I’m a debate coach. It’s bizarre to say that a debate is “won” or “lost”. Even more absurd: “I won that debate.” Because that mistakes

If there’s one thing I’ve learned as an entrepreneur, it’s that the “I’m not sure if it’ll happen” feeling is a 100% certain sign that