Delightful responses
It’s not the exact phrasing (“my pleasure,” “delighted to serve”). It’s the intention, the tone, the eye contact, the caring,
It’s not the exact phrasing (“my pleasure,” “delighted to serve”). It’s the intention, the tone, the eye contact, the caring,
What would Aristotle do? Listening precedes speaking in Aristotelian rhetoric. This week I asked a business to imagine that Aristotle
An “open door policy” is an excuse to believe you’re listening well. Or keep believing you’re getting the truth. Leadership
I’m a debate coach. It’s bizarre to say that a debate is “won” or “lost”. Even more absurd: “I won
If there’s one thing I’ve learned as an entrepreneur, it’s that the “I’m not sure if it’ll happen” feeling is
I’ve felt powerless in most situations for most of my life. But not in some. Here’s something I noticed: When
Hope doesn’t work as a strategy for most things in life. What if the reason things got so stuck is
I’d argue that neither are a priority of our mass education system. Mentorship, skills, and meaningful philosophy to sort out
WOW! This blog has been out of it for a month! Here’s what happened: my site issues were caused by