It’s not the exact phrasing (“my pleasure,” “delighted to serve”). It’s the intention, the tone, the eye contact, the caring, the posture, the curiosity, the listening.
Cadence allows people to walk beside you. Cadence is the alternative to control: the more people you add, the better you need to be at it, so you don’t have to build control. It’s the opportunity to keep joy and ownership at the core of a business.