Delightful responses

It’s not the exact phrasing (“my pleasure,” “delighted to serve”). It’s the intention, the tone, the eye contact, the caring, the posture, the curiosity, the listening.

Share

More Posts

Opinionated but Influencable

I believe great leaders are passionate. With that comes declarative statements and strong words. I’ve also learned the best leaders are amazing listeners. And they

Scroll to Top