When someone in another department brings you an issue it’s best to: Resolve the issue, of course. And be the one to search for whether that issue is systemic or a one-off. And communicate back to those affected the results of your finding.And create a project...

Many people fear that word “negotiate.” Because it means “someone trying to take something from me and me trying to keep that from happening.” That’s not negotiation! Negotiation is more like two people finding value by exploring the said...

I just helped someone with a huge barrage of pricing questions. Here’s what I found the answers kept boiling down to: When you lock in on a pricing strategy you lock in on a client type. Is your product or service perfect for the discount-hunter, the...