Hard vs. Soft Communication Round 2
3 Sep, 2020

(How this started: Part 1 hard vs. soft communication)

Part 2 is a guest post from Sara Shipley:

When your aim is mutual value you’re seeking what’s best for both you and the other person (intention). When you view yourself as a person among people, you value their time just as much as yours. Just like you wouldn’t choose to waste your own time with ineffectual and indirect communication, you shouldn’t waste theirs either.

Directness isn’t a signal of status, but is instead the method by which one truth seeker most effectively guides themselves and the other person to the mutual goal.

Share with your network:

More to explore

Turning molehills into mountains

When someone in another department brings you an issue it’s best to: Resolve the issue, of course. And be the one to search for whether that issue is systemic or a one-off. And communicate back to those affected the results of your finding.And create a project...

read more

Let’s renegotiate

Many people fear that word “negotiate.” Because it means “someone trying to take something from me and me trying to keep that from happening.” That’s not negotiation! Negotiation is more like two people finding value by exploring the said...

read more

Will this work? For which clients…

I just helped someone with a huge barrage of pricing questions. Here’s what I found the answers kept boiling down to: When you lock in on a pricing strategy you lock in on a client type. Is your product or service perfect for the discount-hunter, the...

read more


Family tech, neuroscience, communication, product management, growth

A synthesizer of neuroscience, classical rhetoric, philosophy, 5,000+ hours at whiteboards, high stakes presentations, Fortune 10 consulting, and startup growth.

Copyright © 2020 Isaiah McPeak