Turning molehills into mountains

When someone in another department brings you an issue it’s best to:

  • Resolve the issue, of course.
  • And be the one to search for whether that issue is systemic or a one-off.
  • And communicate back to those affected the results of your finding.
  • And create a project to resolve the systemic issue should it exist.

It shouldn’t be on the other department to shake the tree to get you to do all those things.

I don’t think that’s radical responsibility either. It’s professionalism.


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