When someone in another department brings you an issue it’s best to:
- Resolve the issue, of course.
- And be the one to search for whether that issue is systemic or a one-off.
- And communicate back to those affected the results of your finding.
- And create a project to resolve the systemic issue should it exist.
It shouldn’t be on the other department to shake the tree to get you to do all those things.
I don’t think that’s radical responsibility either. It’s professionalism.